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Free Shipping over £350
Next Working Day Delivery
Special Discounts for Bulk Orders
Free Shipping over £350

Contact Us

We value your feedback, questions, and enquiries. To get in touch, send us an email, give us a call, or fill out the contact form. Our customer service team will be happy to help.

+44 (0)20 8778 6146 (Sales & Support)

+44 (0)7715 256453 (Export Enquiries)

VIR Wholesale
Unit 3, Beckenham Business Centre
Cricket Lane
Beckenham BR3 1LB

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What if the item I want is out of stock?

If you urgently need an out-of-stock item, please email our friendly customer support team at We'll do our best to restock the item as quickly as possible.

What is your minimum order value?

We’ve established a minimum order value of £100 excluding VAT.

Can I use multiple discount codes on the same order?

Only one discount code can be applied per order.

Do you offer discounts for bulk orders?

Yes, we provide competitive pricing and discounts for bulk orders. Our goal is to make your shopping experience as cost-effective and convenient as possible. Please Register for a Specialist Wholesale Account and spend over £2000 with us to access our discounts for bulk orders.

When will my order arrive?

Orders placed before 2pm GMT (Monday-Friday) are dispatched the same day, pending stock availability and security checks. Orders after 3pm GMT or on weekends are processed the next working day. For special pallet rates and volume discounts, please contact us. For international delivery costs, please call our sales hotline at +44 7715 256453. For more information, please see our Shipping Policy.

How do I open a Specialist Wholesale Account?

To Register for a Specialist Wholesale Account simply click the link and fill out the required information. Our team will review your application within 3 days and contact you with the next steps. Members will gain access to  discounts on bulk orders, as well as more personalised support.

How can I get in touch with you?

You can reach our friendly customer support team by calling +44 (0)20 8778 6146 during customer service hours (Monday to Friday from 9:30 AM to 5:30 PM (GMT)). Alternatively, send us an email at, fill out the contact form above, or visit our Cash & Carry warehouse. We endeavour to respond to all inquiries as quickly as possible.

Can I return items?

Yes, you can return most items within 30days of receipt of your order provided they are unused, in their original packaging, and in the same condition as received. Refunds, if approved, will be processed to the original payment method. Partial refunds may apply in certain cases. Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer. To initiate a return or exchange, contact us at For more information, please see our Returns Policy.

What should I do if my order arrives damaged or items are missing?

If your order arrives damaged or items are missing, please contact us within 48 hours of receipt of your order to let us know. To initiate an exchange, contact us at We will only replace items if they are defective or damaged.